Repair and Restore Guarantee for Villa Renovations and Home Renovation Projects.
So you have complete peace of mind and confidence during the building process, we are happy to provide you with our Repair and Restore Guarantee.
You get full support and communication
One of the common frustrations clients have with builders is their lack of communication. We will hold regular meetings and provide you with written progress reports, copies of all building inspections and photos of each stage. You are also welcome to arrange extra meetings with us at any time, we’re here to help. If you can’t get hold of us straightaway, we’ll always return your call within 48 hours. If not, the next time you see us we’ll give you a $50 voucher for you to dine at a local restaurant
Your home, done just the way you like it
If at any point during the project there are changes you’d like to make, just let us know and we will do our best to accommodate them. When changes are made during the project, we’ll first work out the impact they have on the budget and then advise you of the costs involved before proceeding.
Experienced and hard working team
Our team has over 93 years combined experience in the building industry which we’ll be able to use while working on your home to bring you the very best advice and recommendations. Professionalism throughout our relationship with you is something we take very seriously. All Repair and Restore team members must agree upon the detailed code of conduct before joining the team.
Start and finish your renovation on or before the completion date
We agree your project is guaranteed to start on time, and finish on or before the completion date we’ll agree upon in our contract. If not, we’ll pay you $100 for every day we’re late.
Your MASTER BUILDERS GUARANTEE: It’s important to note that the Master Builders Guarantee is not automatic upon working with Repair & Restore, and must first be applied for and accepted by Master Build Services Ltd
Completion Cover– You will be covered up to 5% of the contract price or $25,000 including GST (whichever is the lesser) for loss of the deposit if the building hasn’t started. For non-completion, you will be covered up to 10% of the contract price or $40,000 including GST (whichever is the lesser) if the house or work isn’t finished.
Workmanship and Materials Cover– You will be protected for a full 2 years against any defects in workmanship and materials after completion of your home underwritten by Master Build Services.
Structural Cover– You are covered until the tenth year anniversary of the date of acceptance for any structural defects in your home.
Maximum Aggregate Cover– The maximum aggregate cover provided by the Master Builders Guarantee is $500,000 or the full contract price, including GST and excluding the value of any land (whichever is the lesser).
Full details are set out in the Master Build Guarantee Document.